Member Services Department Multi-tasks to Benefit Signal
The Signal Member Services Department is based in Dallas, Texas, and works directly with brokers as well as Members.
The Member Services Representatives (“MSRs”) offer years of experience and are available to provide knowledge and responses for Signal Mutual Indemnity Association, Ltd. The MSRs are advocates for the Members and brokers while providing assistance after they join the Association.
The goal of the MSR team is to provide an unwavering commitment to quality customer service while building loyalty and long term relationships.
Staff and management alike in the Member Services Department sign off their emails with the promise that they are…“Providing Service beyond Your Expectations.”
Signal Mutual Indemnity Association Ltd was established in January 1986 to meet the demands of the stevedoring industry for reasonable and stable workers' compensation insurance rates, and quickly became the premier Longshore mutual in the United States.
The Membership of the Association is drawn from a broad range of employers throughout the country in the stevedoring, ship repair, marine construction and offshore industries with reported Longshore payrolls approaching $3.00 billion representing over 230 companies.
The business of the Association, including membership selection, underwriting, safety resources, claims management, regulatory requirements and financial management is performed by the Association's Managers, Charles Taylor (Hamilton). The day to day responsibility for these operations has been delegated to Charles Taylor's affiliate, Signal Administration, with offices in Dallas Texas, Wilton Connecticut, and Long Beach California.